Frequently Asked Questions (FAQ)
Everything You Need To Know About Alkaline Remineralization System's Working, Installation And Usage.
Product Questions
What Is The Difference Between Amglow And Other Brands Of Alkaline Water Filter System?
AmGlow’s filtration system REMINERALISE water in the most natural and organic way, whereas some in the market uses electrolysis, which is also priced higher.
What Is The pH Of Amglow’s Alkaline Water?
pH 8.5-9 , Suitable for all to drink.
What Are The Minerals That Can Be Found In Amglow’s Alkaline Filter?
5 minerals: Calcium, Silica, Potassium, Magnesium, and Bicarbonate
How Effective Is Your Water Filter Systems In Cleaning Water?
All our water filter systems are able to remove up to 99% of contaminants such as chlorine, germs, lead, bacteria etc. Our 6-Stage Water Filter System with Alkaline and Ultrafiltration would be able to eliminate other microorganisms with our ultrafiltration technology
Why Is Your Water Filter Systems Cheaper Than Other Similar Water Filters Out There?
Instead of representing overseas brands which are often overpriced, we work directly with leading and certified manufacturers in the water industry. We come up with products of our own that are most suitable and practical for each geographical market, eliminating any unnecessary costs. We believe at Amglow, that it is everyone’s right to enjoy affordable, clean and healthy water.
Due to space constraints within the dispenser, in order to fit 4 full sized filters, a compressor and cold water tank cannot be included.
Servicing & Warranty Questions
Are There Any Warranty Or Return Policy?
We have complete trust in our water filter systems so we do extend a 12 months warranty on all of our products.
How Often Do I Need To Replace My Water Filters And How Much Does It Cost?
We recommend our customers to change their filters every 12 months.
For the cost, it depends on whether you are replacing the water filters for our 4-Stage, 5-Stage, 6-Stage Undersink Water Filter Systems or Dispensers. Prices range from $150 to $290 and this includes our technician coming to your home to replace the water filters for you.
For the cost, it depends on whether you are replacing the water filters for our 4-Stage, 5-Stage, 6-Stage Undersink Water Filter Systems or Dispensers. Prices range from $150 to $290 and this includes our technician coming to your home to replace the water filters for you.
GOOGLE REVIEWS
GOOGLE REVIEWS
Based on 179 reviews
Jamalia Fandi
1770957276
Great assistance from Miss Sharon thru WA. Prompt reply to all my queries. Efficient installation. So professional, he knows what to do n where is e best area to install the dispenser. No mess at all. Good job n service.
Siliang Wang
1770644513
Installed for 9 months and used continuously for barely 2 months since I moved in and it broke down, water does not flow, no hot or cold water and system keep on beeping. Before usage I already had issue with the main control system where they gave me one with a faulty switch. Had to wait almost a month before fixing can be done. The reliability of the product is questionable.
Joyce Lum
1770100538
Jun Jay was knowledgable and helpful in explaining the functions and the different type of tapes. Amglow is really useful and convenient to use, really enjoy it!!
임슬지
1768790143
Started shutting down by itself after 6 months even after multiple restarts. Then it became really hot, feels like gonna explode. Cannot reach any of their salesperson after our previous salesperson left.Update 19/01/26: Michael called to advise on a temporary fix but the issue is not resolved yet - will need to monitor.
Felicia Leong
1766808571
Been using for about 3 months now. Have also tried other water dispensers(happie, hydro flux, wells) at different houses.Pros:It’s very slim and easy to use. Takes up little counter top space. Can swivel around for easy water dispensing. Water flow is great as well for both hot and cold/ambient water. Cheaper than most water dispensers around. Cold water is great! Just like ice water.Cons:Water temperature is not as satisfactory. The hot water at 45 degrees is not as warm as other brands tested. The hot water at 95 degrees also not as hot as other brands tested.
John Wu
1766585426
I am still hoping the overall experience warrants a 5-star review. Watch this space.Bought a 7flo in Sep 2024, scheduled for it to be installed initially by year-end but they mentioned it would be delayed till Jan / Feb 2025 while a temporary unit will be installed and loaned to us F.O.C. They even backdated a 11% promotional price (by a day). When we had to postpone the installation at the last minute, they kindly agreed to it.It was really going pretty ok so far at that point.So why not 5 stars?1. There were more delays. Possibly due to lunar NY period, but Jan / Feb became late March and eventually early April. And only because I reached out and asked.2. The unit last about 2 weeks, and then started having electrical faults. It would shut down for no reason, and we were not able to revive it. We even checked our electrical wiring to make sure that wasn’t the problem. Servicing was done, but the problem wasn’t fixed as the unit lasted only a few days this time.3. This time I had to press for a unit change. Once faulty, and then again after servicing. We basically had no filtered water at a time when we needed it most. But again, no unit change. Technician assured me it was fixable. The unit broke down again.4. Eventually the unit was changed by end May; it was a different batch and the unit also had a slightly different look. Most likely the previous batch had structural issues that couldn’t be resolved. We were also offered a rebate for all the troubles.It was the service recovery at the end (by Michael), and more importantly, that the unit has worked so far from end May to date — about 7 months, that ensured this wasn’t a 3 star or below review.But the fact remains that we paid in September, and a fully serviceable unit was only up and running the following May. I cannot in good conscience give anything higher than 4 stars, unless the unit continues working well for the full duration of the 3 years as promised, and our annual maintenance goes well without any further hiccups.
